Zero Bug Policy: From 77 Bugs to 18 in One Month
77 bugs in the backlog. 60 of them without any due date. One month later: 18 bugs. Every single one with an ETA. No magic. No crunch. Just a policy. The Problem How were bugs prioritized before? Three criteria: Who screams loudest — the most frustrated stakeholder wins Which client has the biggest ARR — revenue drives priority How urgent it sounds — panic is contagious The result? A chaotic queue, broken promises, customer-facing teams losing trust in engineering, and engineers trapped in constant context-switching. ...